Consulting

  • Data & Revenue Assurance

    Every lost dollar is a data problem.

    We work with enterprise teams to detect and resolve silent failures across the data lifecycle, from broken integrations and misaligned entitlements to downstream revenue loss. No audits for show or templated playbooks. Just targeted detection, reconciliation, and prevention at scale.

    At the center is our in-house Data Assurance Solution, built to reconcile large datasets, surface silent defects, and validate operational flows with precision.

    Key Capabilities

    Revenue Loss Prevention: Identify and recover leakage caused by rating errors, billing discrepancies, contract violations, and broken process handoffs

    End-to-End Process Validation: Ensure consistency and accuracy in financial and operational data and processes, like customer acquisition, billing and collections

    Anomaly Detection and Insight: AI-powered analysis surfaces patterns and failures missed by traditional checks, accelerating issue resolution and root cause discovery

    Audit and Compliance Readiness: Automated validation, traceable data flows, and defensible controls reduce exposure and simplify audit and regulatory response

    Used by telecom and SaaS providers to protect revenue, reduce audit risk, and eliminate recurring data defects at scale.

  • Data Migration & Transformation

    Most migrations fail. Ours don’t.

    We deliver complex data migrations and system transformations under real-world constraints: tight cutover windows, legacy entanglements, regulatory oversight, and fragmented data models. We manage the full process, from source profiling, extraction and transformation logic to cutover with minimal disruption and maximum control. Our teams take full ownership, applying tested methods and purpose-built tools to move data safely, cleanly, and at scale.

    Key Capabilities:

    End-to-End Migrations: Support for both large-scale batch and real-time, event-driven transitions, including cloud moves, system integrations, and platform consolidations

    Complex Data Handling: We work across diverse data formats, intricate business workflows, and heterogeneous environments, with expertise spanning Oracle, MySQL, SQL Server, PostgreSQL, Aurora, and beyond.

    Transformation and Validation at Scale: Our pipelines standardize, align, and translate data across inconsistent schemas. Every flow is backed by automated validation, reconciliation frameworks, and detailed audit trails.

    Collaborative Execution” We work directly with all stakeholders to align on scope, surface edge cases early, and maintain data integrity throughout every step

    Trusted by telecom, banking, and enterprise clients to deliver stable, compliant migrations, including the migration of up to 1.8 million customers per 6-hour cutover window, with no rollback or business disruption.

  • IT Strategy & Advisory Services

    Strategy is only valuable if it ships.

    We work with enterprise and product leaders to define strategies that that work in practice, not just on paper. Our advisory engagements are grounded in delivery experience, technical depth, and a clear understanding of modern data and platform ecosystems. We bring architecture, planning, and prioritization into alignment, so the roadmap accelerates instead of stalling.

    Key Capabilities:

    Enterprise Architecture & Roadmapping: Design pragmatic target states across platforms, data, and integration layers with clear steps for modernization, rationalization, or cloud replatforming.

    Data & Platform Strategy: Define how your data should move, scale, and serve across fabric layers, operational systems, or domain-owned platforms.

    Technology and Tooling Advisory: Evaluate and select platforms, vendors, or orchestration tools based on actual delivery constraints, not theory.

    Stakeholder Alignment: We engage across delivery, architecture, and business to avoid strategy misfire. Everyone knows what’s next, why it matters, and how it gets done.

    Used by enterprise clients to turn disconnected priorities into actionable, architecture-backed roadmaps.

Program Delivery

  • Solution Architecture

    Strong foundations that drive scale

    We own the architecture layer in delivery programs. Our teams design modular systems, define service boundaries, and enforce standards that make platforms adaptable, reliable, and ready for growth. We bring technical clarity to complex ecosystems and make sure every design decision supports both delivery and long-term evolution.

    Key Capabilities

    System Design and Decomposition: Define system boundaries, decompose monoliths, and align architecture with business domains to enable modular delivery and maintainability.

    Service Interface Definition: Specify data contracts, payloads, and interaction flows to ensure reliable integration and reduce coupling across services and platforms.

    Architecture Governance: Establish design principles and decision frameworks that align technical teams while preserving flexibility and local autonomy

    Cross-Platform Solutioning: Architect for hybrid and legacy-modern coexistence across platforms to ensure cohesion and long-term scalability

    Trusted by Tier 1 telcos to lead architecture-driven delivery for large-scale Customer360 programs, aligning cross-functional teams and legacy stacks under a unified design.

  • Platform Implemenation

    From specs to systems that actually run

    We take ownership of building the platforms that delivery depends on. Our teams implement workflows, configure services, and integrate components that map directly to operational and business processes. Whether working within K2View or across other enterprise platforms, we ensure delivery is stable, maintainable, and aligned to purpose.

    Key Capabilities

    Platform Build and Configuration: Develop and configure services across COTS products like K2View, as well as custom-built components that support business-critical flows

    Workflow Implementation: Build orchestration logic and process flows that reflect end-to-end business scenarios, enabling seamless execution across systems

    System Integration: Deliver integration across data sources and applications within TDM and Customer360 implementations, spanning Oracle, Postgres, DB2, Cassandra, and enterprise platforms like SAP and Salesforce

    Operational Fit and Transparency: Ensure every implementation aligns to real business operations, with clarity for support teams and resilience at scale

    Trusted to lead K2View Customer360 and TDM implementations across Europe and the Americas, spanning telco, retail, and insurance. Integrated data from SAP, Salesforce, Amdocs, Microsoft Dynamics, ServiceNow, PeopleSoft, and Recruitmax.

  • Program & Portfolio Management

    Structured delivery, aligned to outcomes

    We manage delivery across squads, programs, and portfolios ensuring teams move fast without losing direction. Our teams operate at both execution and governance levels, driving planning, coordination, and delivery while keeping investments focused on outcomes that matter. From agile teams to executive boards, we bring structure, momentum, and visibility across the entire change landscape.

    Key Capabilities

    Portfolio Oversight and Governance: Monitor delivery at the portfolio level, align investments with outcomes, and enable fast, informed steering through lean governance structures

    Cross-Program Alignment: Synchronize delivery roadmaps across teams, vendors, and platforms to ensure cohesive progress and unified decision-making

    Program Coordination and Delivery Models: Lead structured execution across squads using Scrum, Kanban, or SAFe, ensuring rhythm, transparency, and sustained velocity across streams

    Risk Management and Cutover Planning: Anticipate blockers, manage cross-team dependencies, and coordinate business readiness through cutover rehearsals and go-live execution

    Relied on to manage complex delivery portfolios, including cloud-native upgrades, multi-stream implementations, and agile leadership across Fortune 100 leaders and global telecom, retail, and professional services organizations.

DevOps & Cloud Services

  • Cloud Transformation & Enablement

    From cloud vision to business-ready delivery

    We help organizations plan and execute the transition to modern cloud-native and DevOps ecosystems. From initial assessments to full delivery enablement, we work across architecture, tooling, and automation to define scalable cloud foundations and DevOps practices that stick. Unlike traditional integrators, we embed performance, observability, and security from day one—ensuring platforms scale without fragility. Whether launching a new platform or rebuilding around CI/CD, we build systems that evolve in weeks, not quarters.

    Key Capabilities

    Cloud Architecture and Roadmapping: Define scalable, secure, and cost-effective environments tailored to business growth and operating models

    CI/CD Pipeline Design and Implementation: Build and operationalize automated delivery flows that reduce cycle time, improve release reliability, and support faster iteration

    DevOps Tooling and Environment Setup: Select and implement the right platform tooling for build, deployment, and collaboration across teams

    GitOps-Based Deployment Models: Design and integrate ArgoCD-driven workflows for platform orchestration, including custom pipelines for solutions like K2View Fabric

    Legacy-to-Cloud Transition Planning: Plan and deliver cloud transformations, including hybrid scenarios and platform modernization

    Delivered modernization programs across enterprise environments, achieving 30% monthly cost savings for Kafka and Cassandra through architecture optimization, automation-led redesign, and operational tuning, for Tier 1 telecom clients in North America.

  • Security & Compliance Integration

    Security that accelerates, not obstructs

    We embed security and compliance into every layer of your cloud and DevOps ecosystem. From identity and access control to encryption, auditability, and regulatory mapping, we ensure your architecture is secure by design. Our approach shifts security left in the delivery lifecycle, enabling fast, audit-ready deployments without compromise.

    Key Capabilities

    Security-by-Design Architecture: Define controls, standards, and patterns that protect systems while enabling scale and flexibility

    Identity and Access Management: Implement role-based access models, secrets management, and audit tracing across cloud platforms

    Regulatory and Compliance Alignment: Map technical configurations to mandates like GDPR, ISO, SOC 2, or industry-specific frameworks

    Shift-Left Enablement: Integrate security scans, policy checks, and compliance validations into CI/CD pipelines and change workflows

    Data Residency and Sovereignty Controls: Ensure cloud operations respect cross-border data obligations and evolving legal requirements

    Led security and compliance programs across telecom, retail, and insurance, enabling high-speed delivery while maintaining full audit readiness and regulatory alignment.

  • Ops Engineering & Site Reliability

    Resilience built into every layer

    We engineer operational stability from the ground up. Our teams design for availability, implement observability, and enable proactive incident prevention across cloud-native and hybrid environments. We focus on reducing complexity, improving response times, and building platforms that can grow without becoming brittle.

    Key Capabilities

    Reliability Engineering: Design and implement patterns that improve uptime, availability, and fail-safe handling across critical services

    Observability and Telemetry Integration: Implement full-stack visibility using Grafana, Prometheus, Datadog, Elasticsearch, and Kibana to enable real-time insight and root cause discovery

    Incident Preparedness and Capacity Planning: Define thresholds, stress cases, and playbooks to reduce recovery time and preempt scale-related failures

    Postmortem and RCA Practice Design: Establish error budgets, root cause analysis loops, and operational KPIs to drive systemic learning and stability improvements

    Engineered cloud-native reliability frameworks achieving zero critical outages in the past 12 months.

Production Support

  • Proactive Operations & Optimization

    Stability through prevention, not reaction

    We focus on keeping your systems healthy before incidents occur. By combining observability, automation, and continuous tuning, we maintain performance and reliability at scale. Our teams integrate change management, capacity planning, and platform optimization into day-to-day operations, so your systems run predictably, securely, and efficiently.

    Key Capabilities

    Intelligent Monitoring and Alerting: Use tools such as Promtail, Loki, Logstash and Splunk to apply custom thresholds, detect anomalies early, and reduce false positives through targeted observability

    Change Management and Automation: Apply structured change processes with automated pipelines to handle standard updates safely and consistently

    Capacity Planning and Optimization: Forecast growth, tune workloads, and eliminate waste to ensure platforms are always right-sized

    Continuous Improvement Loops: Refine operations through post-change analysis, performance reviews, and aligned communication with delivery teams

    Achieved a 95% Change Success Rate (up from 70%) for K2View C360 deployments in North America, through structured governance, operational consistency, and seamless collaboration across teams

  • SLA Management & Reporting

    Clarity, accountability, and continuous improvement

    We manage performance through clearly defined Service Level Agreements, aligned expectations, and transparent reporting. Our teams translate operational data into meaningful insights for business and technical stakeholders. By monitoring key metrics, tracking trends, and surfacing risks early, we help you stay in control of service quality and evolve with confidence.

    Key Capabilities

    SLA Definition and Alignment: Establish service levels that reflect real business impact, and align them across teams and vendors

    Performance Reporting and Dashboards: Create tailored views for stakeholders using platforms such as Power BI, Grafana, and Kibana, backed by live operational data

    KPI Tracking and Trend Analysis: Monitor key indicators, surface deviations early, and support proactive resolution and planning

    Governance and Review Cadence: Run structured service reviews and feedback loops that drive operational maturity and accountability

    Achieved a 40% reduction in request handling time and turned around SLA performance in under six months through data-driven reporting, streamlined service workflows, and predictive analytics

  • Incident Management & Resolution

    Rapid response when it matters most

    We deliver fast, structured incident response to restore service continuity and reduce operational impact. Our teams operate within well-defined SLAs, apply automation where it counts, and maintain clear communication throughout the resolution process. From urgent outages to recurring issues, we bring stability through discipline, speed, and collaboration.

    Key Capabilities

    24/7 Incident Coverage: Provide around-the-clock support with predefined runbooks, escalation flows, and real-time monitoring

    Root Cause Assessment and Containment: Investigate and resolve underlying issues through streamlined problem management and cross-functional input

    Structured Escalation and Collaboration: Coordinate across engineering, support, and business teams to accelerate resolution and decision-making

    SLA-Driven Response Models: Operate under clearly defined service levels, reinforcing trust and accountability in time-sensitive environments

    Delivered 24/7 incident response, maintaining uninterrupted service across Tier 1 enterprise platforms, reaching MTTR of under 2 hours

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